Help zone

Product Availability
Whilst current stock levels should be accurate on the website, should one or more products not be available you will be informed by email as soon as possible.

Please contact us immediately by email if the incorrect product has been delivered. Please include your Order ID in the email, so that we can access your order details. The product will be exchanged for the correct goods as long as they are available.

All items offered on our website are subject to availability. Items are photographed as accurately as possible but please note that sizes, colours and designs may vary. Please read item description and warnings carefully all measurements and information is supplied to the best of our ability.

Vincona is not responsible for products which are lost, stolen mutilated or destroyed after receipt. Refunds cannot be authorized in such cases.

All prices of products are subject to change, without prior notice. Products listed in monthly specials category are generally discounted due to limited stock and or qty of stock.

Delivery Policy
DELIVERY IS FOR WITHIN AUSTRALIA ONLY AT THIS STAGE.

At Vincona we try to offer a fast, efficient and hassle-free delivery service (FOR POSTAGE WITHIN AUSTRALIA ONLY).

Please note that larger or heavier products will have freight/postage costs attached. It will be clearly state that Freight / Delivery costs are not included with these items. You will need to request a delivery price (include postcode) for these items. As you can imagine sending items of this size/weight freight free is sadly too costly for us to include it in the price.

Delivery items will be packed and delivered usually by Australia Post(FOR DELIVERY WITHIN AUSTRALIA ONLY). All delivery items are subject to Australia Posts rules and regulations. Whilst all effort is made for a prompt delivery approx 3-5 working days, Vincona cannot be held liable for delays in delivery.

Refund Policy
Please choose carefully. We do not refund items unless the item is faulty or not as described on the website (please check measurements and warnings before purchase). You must contact Vincona within 3 days of delivery date and signature or Vincona will not accept liability.

Freight charges, which were inclusive when purchased, will be deducted from all refunds.

Goods may be cancelled prior to dispatch, generally 24 hours after the order has been placed. A fee of 10% will be applicable for any cancelled order and a cheque will be mailed to you for the difference. Once the order has been dispatched and sent for delivery, cancellations do not apply.

If your order is damaged in transit, please contact Vincona immediately. In the case of broken glass, dented or damaged boxes where possible do not sign to accept delivery of the consignment. If an order is signed for and no contact is made with Vincona within 3 days of the time and date of signature,Vincona will not accept liability for the damage to the order. Vincona does not accept any liability in any rare instances of damage to goods in transit. However insurance covering replacement of the item (not including delivery cost , you will be responsible for the costs of delivery) is available in some circumstances. (Contact us for details).

Once an order has been deemed to be an acceptable refund, You will be emailed a return order No.(please do not post items till you have this return order no. or long delays will occur with your refund). Please then pack the item carefully in the original packaging and send the item back to us. (We advise customer to insure item for full replacement cost and obtain proof of postage when returning goods as we are unable to take responsibility of returned goods lost in transit). Once the goods have been returned and checked you will receive an email and a cheque will be posted out or the goods will be replaced depending on what the refund states.

Liability
In no circumstances shall Vincona be liable, in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause.

1. For any increased costs or expenses
2. For any loss of profit, business, contracts, revenues or anticipated savings; or for any special, indirect or consequential damage of any nature arising directly through products bought through/ from the website or out of the display of an announcement on the website, or of any error or defect therein, or of the performance, non-performance or delayed performance by Vincona of this contract.
3. Vincona shall not be under any liability in respect of any failure to carry out, or delay in carrying out, any of its obligations hereunder attributable to any cause of whatever nature outside its reasonable control.
4. Vincona cannot be liable for any statement or conduct of any third party.
5. In the event of any dispute between yourself and any other user or users of this website, you hereby release Vincona , Its officers, employees, agents, successors in rights and content providers from claims, demands and damages (actual and consequential) of every kind or nature, known and unknown, foreseen and unforeseen, disclosed and undisclosed, arising out of or in any way related to such dispute or disputes and/or Vincona services.
6. You undertake to indemnify Vincona and its directors, officers, employees and agents against all liability, claims, coast and expenses which it or they may incur by reason of your use of the website.
7. Vincona and its directors, officers, employees etc accept no liability for claims, demands and damages (actual and consequential) of every kind or nature, known and unknown, foreseen and unforeseen, disclosed and undisclosed, arising out of or in any way related to faulty products found on this website, which now or at a later date are found to be in anyway illegal, faulty, or regulatory inappropriate in such a way which may or implied to be or deemed to be harmful to any person/ animal/or asset which was supplied to or bought by or from Vincona by wholesaler, manufactures, imported or otherwise made.